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Agency Ops

The second pair of eyes you can't afford to skip

StackCertified QA operators catch the link, the merge tag, the mobile-only bug — before your client does. Ready in 7 days.

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Starting at $2,000–$3,000/month. Ready in 7 days.

The Scorecard

  • Campaign QA

    14-point checklist across links, dynamic content, suppressions, mobile render, and accessibility.

  • PR review
    Claude / GitHub Copilot

    AI-assisted static review on Shopify Liquid / JS PRs before senior dev sign-off.

  • Creative QA

    Ad creative checked against brand guidelines + platform policy before upload.

  • Escalation discipline

    Issues logged with clear repro steps, severity, and owner. No "it works on my machine".

  • Checklist stewardship

    QA checklists versioned + updated weekly as new failure modes appear.

AI Stack They're Certified On

Claude
StackCertified QA review prompts
BrowserStack / Litmus
Cross-client email render checks
axe / WAVE
Accessibility spot-checks

Sample KPIs

  • QA pass rate on first review (target ≥ 90%)
  • Defects found pre-send / post-send ratio (target ≥ 9:1)
  • Review turnaround SLA (target < 4 business hours)
  • Checklist updates / month (target ≥ 2)
Where AI helps · Where humans lead
AI

Runs first-pass checks on copy, code, and creative — flags broken links, policy issues, and rendering bugs.

Human

Signs off on every send and every merge. A second pair of human eyes is the whole point of the role.

What shifts in week one
Post-send defects: down 9:1 in the first 60 days. AI catches the obvious ones; humans catch the subtle ones.

Sample SOP

  1. Intake — request lands in QA channel with checklist link.
  2. Review — operator walks the checklist, posts pass/fail inline.
  3. Escalation — severity 1 bugs paged to owner; others batched to daily standup.
  4. Post-send — review the live artifact once, close the loop.

Rule: one checklist per surface (email, PR, creative). No informal reviews.

Who this operator is for

Something slips to a client once a quarter — a broken link, a wrong price, a mobile render bug. It costs you a credit and a week of trust. A StackCertified QA Reviewer owns the pre-ship checklist across email, dev, and creative, so the slip doesn't happen twice.

What changes in the first 30 days

  • Week 1 — onboard checklists for your top three delivery surfaces.
  • Week 2 — review every outbound campaign before send.
  • Week 3 — take on PR review on Shopify tickets.
  • Week 4 — monthly defect-ratio report shows the post-send rate dropping.

What they don't do

They don't write copy, build flows, or fix code. They verify.

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Ready to add a QA Reviewer to your team?

Two-minute brief. We respond with a pre-vetted shortlist and next steps.

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