Frequently Asked Questions

Offshore staffing involves hiring employees who work for your company from a different country, typically at a lower cost than hiring locally. With Staff Stack, we handle the recruitment, office facilities, HR management, and legal compliance in the Philippines, while you manage the day-to-day work of your offshore team members. They work exclusively for your business, just like your local employees, but are legally employed through our entity in the Philippines.

Offshore staffing works best for businesses that: 1) Need skilled professionals in roles that can be performed remotely, 2) Want to reduce operational costs without sacrificing quality, 3) Are looking to scale their team efficiently, or 4) Need to extend service hours to provide coverage across different time zones. We recommend scheduling a consultation with our team to assess your specific needs and determine if offshore staffing aligns with your business goals.

The process begins with a consultation to understand your business needs and requirements. After this, we create detailed job profiles, begin recruiting candidates that match your criteria, and present you with pre-screened candidates for interviews. Once you select your preferred candidate(s), we handle all aspects of onboarding and provide ongoing support. Most clients can have their first team member onboarded within 4-6 weeks from the initial consultation.

The Philippines has a strong talent pool for various roles including customer service, administrative support, data entry, accounting, IT and development, digital marketing, design, engineering, healthcare support, and many other professional services. Roles that require strong English communication skills, computer proficiency, and can be performed remotely are particularly well-suited for offshoring to the Philippines. Visit our Roles page for a comprehensive list of positions we commonly staff.

Our recruitment process involves multiple stages of screening, including skills assessments, English proficiency tests, behavioral interviews, and background checks. We typically present only the top 3% of applicants for your consideration, ensuring that you interview only highly qualified candidates. Additionally, our recruiters specialize in specific industries, allowing them to effectively evaluate technical capabilities and job-specific skills.

The typical timeframe from initial requirements gathering to having a new team member start is 4-6 weeks. However, this can vary based on the specificity of your requirements, the role's complexity, and current market conditions. For common roles with larger talent pools, we can often present initial candidates within 1-2 weeks from finalizing requirements. More specialized positions may take longer to source properly qualified candidates.

Absolutely! We believe it's essential for you to have full control over who joins your team. After our initial screening process, we'll present you with a shortlist of qualified candidates. You'll conduct interviews just as you would with local employees, and the final hiring decision rests entirely with you. We can facilitate any type of interview format you prefer, including technical assessments, panel interviews, or multiple rounds of interviews.

We provide a replacement guarantee for the first month of employment. If a staff member doesn't meet expectations during this period, we'll find a replacement at no additional recruitment cost. Beyond this period, we work closely with both you and the employee to address any performance issues through our performance management process. If necessary, we can initiate replacement recruitment while ensuring a smooth transition to minimize disruption to your operations.

Most of our clients opt for one of three approaches: 1) Filipino staff work during your business hours for real-time collaboration, 2) Establish core overlap hours for meetings and collaborative work, with independent work during non-overlapping hours, or 3) Staff work during Philippines business hours to provide round-the-clock coverage. Filipino professionals are often flexible with their working hours, and we can discuss the best arrangement for your specific needs during our consultation.

Staff Stack provides enterprise-grade equipment, including modern computers, dual monitors, high-speed internet with backup connections, UPS systems for power outages, and VoIP phone systems when needed. All staff have access to standard productivity software, and we can install any specific software your business requires. For specialized hardware needs, we can either procure them or facilitate using client-provided equipment.

We implement comprehensive security measures including: 1) ISO 27001 certified information security management systems, 2) Secure physical facilities with restricted access controls, 3) Network security with firewalls, encryption, and monitoring, 4) Regular security training for all staff, 5) Strict confidentiality agreements, 6) Background checks for all employees, and 7) Regular security audits and assessments. We can also implement client-specific security protocols as needed.

We implement structured performance management systems, including regular performance reviews, KPI tracking, and quality monitoring. Our approach combines client feedback with proactive performance monitoring by our management team. We believe in addressing any issues quickly and constructively, providing necessary training and support to help staff meet expectations. You maintain direct day-to-day work management while we handle the HR aspects of performance management.

We provide transparent pricing with a simple monthly fee structure. This includes the operator's salary, our management fee, StackCertified onboarding, weekly performance check-ins, QA systems, and our replacement guarantee. Pricing varies based on role complexity and experience level. Contact us for a detailed quote based on your specific requirements — we focus on delivering capacity that actually ships work, not just filling seats.

No, we pride ourselves on transparent pricing. Our monthly fee is all-inclusive, covering recruitment, employee salary, benefits, office space, equipment, HR management, and ongoing support. There are no setup fees or hidden charges. The only potential additional costs would be for any specialized equipment or software that your specific operations might require beyond our standard provisions, which we would discuss and agree upon in advance.

We offer flexible contract terms with a standard minimum commitment of 6 months, which allows sufficient time for team integration and value realization. After this initial period, contracts typically continue on a rolling basis with a 30-day notice period. For larger teams or specialized roles requiring significant investment in training or equipment, we may recommend longer initial terms. All contract terms are customizable based on your business needs.

Payments are typically made monthly in advance via bank transfer, credit card, or other electronic payment methods. We invoice in USD, AUD, GBP, EUR, or other major currencies as needed. For multi-year contracts, we can discuss quarterly or semi-annual payment options, potentially with preferential rates. We provide detailed invoices and can accommodate specific billing requirements for your accounting processes.

Staff Stack (or our local entity in the Philippines) is the legal employer of record. We handle all employment contracts, legal compliance, tax withholding, and mandatory benefits in accordance with Philippine labor laws. Your company maintains a client relationship with Staff Stack rather than direct employment of the offshore staff, eliminating the need to establish a legal entity in the Philippines while still maintaining full day-to-day work direction of your team members.

All staff sign comprehensive IP agreements ensuring that any work created during their employment belongs to your company. These agreements include confidentiality clauses, non-disclosure provisions, and explicit assignment of all intellectual property rights to your business. Additionally, we can implement any specific IP protection measures your business requires, such as restricting access to sensitive information or limiting the use of personal devices for work purposes.

Our client agreements include clear dispute resolution procedures, typically starting with good-faith negotiations, then moving to mediation if necessary, and finally arbitration as a last resort. We have a proven track record of resolving any issues cooperatively with our clients, focusing on fair and practical solutions. Our account management team serves as your primary point of contact for addressing and resolving any concerns that may arise during our partnership.

One of the main benefits of our service is that we handle all regulatory compliance in the Philippines, so you don't need to become an expert in local labor laws. We ensure compliance with all relevant regulations, including working hours, minimum wage requirements, mandatory benefits, tax withholding, data privacy laws, and other employment regulations. We stay current on all legislative changes and adjust our practices accordingly to maintain full compliance.