Risk Removed from Offshore Hiring

StackGuarantee

14-day replacement guarantee with clear SLAs. If it's not working, we fix it — fast. No arguments, no delays, no excuses.

What's Guaranteed

StackGuarantee removes the risk from offshore hiring with concrete commitments and clear processes.

If your operator isn't meeting expectations within the first 14 days, we replace them at no additional cost. No arguments, no delays.

Every engagement has defined service level agreements: response times, quality standards, escalation paths. You know exactly what to expect.

If issues arise, we provide a structured performance plan template. Clear expectations, timelines, and checkpoints for improvement.

Pre-certified backup operators in each role family mean replacements happen in days, not weeks. Your capacity doesn't skip a beat.

A clear, fast process from issue flagged to problem solved.

Contact your Client Success Manager with specific concerns about performance, quality, or fit.

Within 24 hours, we review the situation and determine if coaching or replacement is the right path.

If replacement is needed, we match you with a pre-certified backup within 7 days. If coaching, we implement a performance plan.

New operator or improved performance — you confirm the resolution meets your needs before we consider the issue closed.

Concrete timelines you can hold us to.

< 4 hours

Initial Response

For urgent escalations during business hours

< 7 days

Replacement Match

Pre-certified backup operator presented

< 48 hours

Performance Plan

Structured improvement plan delivered

Weekly

Ongoing Check-ins

Regular KPI reviews and status updates

StackGuarantee has clear boundaries. Here's what triggers (and doesn't trigger) a replacement.

*Issues flagged after 14 days are handled through StackOps performance coaching and may still qualify for replacement on a case-by-case basis.

StackGuarantee means if it's not working, we fix it. Get your first operator with zero risk.