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Staff Stack

Refund Policy

Effective date: September 25, 2026

This policy explains what is refundable at Staff Stack, Staff Stack is a service of Kaizen Brands LLC, a Wyoming (USA) limited liability company. It forms part of our Terms of Service.

1. The $500 Direct Hire deposit

A Direct Hire search starts with a $500 deposit. The deposit is fully refundable if:

  • We don't deliver a shortlist of vetted operators within 10 business days of receiving your completed brief; or
  • you decide not to hire from the shortlist we deliver.

If you hire an operator from the shortlist, the deposit is credited against the placement fee — you don't pay it back and it isn't refunded separately.

2. Placement fees and Managed Teams fees

The Direct Hire placement fee and Managed Teams monthly fees are not refundable once earned. Managed Teams is month-to-month with no early-termination fee: cancel with 30 days' written notice (a message through ourcontact form counts), and the engagement ends at the end of that notice period. Fees for a month that has already started are not refunded.

3. Guarantees are replacements, not refunds

Our replacement guarantees mean we find and place a replacement operator at no extra fee — they are not a refund of fees paid. The windows are:

  • Direct Hire: 6 months from the operator's start date.
  • Managed Teams: 30 days from the operator's start date.

To use a guarantee, use our contact form within the window and tell us what isn't working. Details are in section 5 of our Terms of Service.

4. How to request a refund

Use our contact form with the name on the payment and what happened. If your request meets the conditions above, we process the refund through Stripe to the original payment method. Stripe's own refund timing applies — most refunds appear within 5–10 business days, depending on your card issuer.