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Staff Stack

More retention accounts without more retention burnout

StackCertified operators own the weekly Klaviyo build + QA + send cycle, so your strategists stay on strategy.

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Pain points we solve

Strategists are doing their own Klaviyo builds past 8pm.
A StackCertified Klaviyo Ops operator takes the build + QA loop off the strategist plate in week one.
Copy drafts bounce between drafts for days before a campaign ships.
A StackCertified Email Copywriter drafts in your voice with AI first-pass, then a human rewrite, so campaigns spend less time stuck in drafts.
Every new retainer feels like a cold-start on process.
Operators are onboarded onto your playbook in the first week, not the first quarter.
Bugs reach clients: broken dynamic content, busted links, mobile rendering surprises.
QA Reviewer with a 14-point pre-send checklist. Designed to catch defects before they reach clients.

Recommended roles

Klaviyo Ops Operator

Production-ready email and SMS operators trained on Klaviyo flows, segmentation, and AI-assisted copy review.

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Email Copywriter

StackCertified email copywriters trained to draft on-brand Klaviyo campaigns and flows with AI-assisted first drafts.

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Lifecycle Strategist

StackCertified lifecycle strategists plan, prioritize, and report on retention programs across email, SMS, and loyalty.

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QA Reviewer

StackCertified QA operators own the second pair of eyes on every campaign, PR, and send before it leaves the building.

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How Staff Stack fits retention agencies

Retention agencies are unusual — they mix high-frequency execution (every campaign, every flow, every send) with deep strategic judgement. Most staffing partners are good at one side, not both.

Staff Stack is built for this mix:

  • StackCertified execution roles (Klaviyo Ops, Copywriter, QA) handle the weekly build + send cycle.
  • StackCertified Lifecycle Strategist takes the day-to-day strategy ops off your senior strategist's plate.
  • Every operator is AI-trained on Klaviyo AI, Claude, and ChatGPT — so they move at the speed you need, without generic output.

Typical team shape

A 15-retainer retention agency might start with:

  • 1 Lifecycle Strategist (covers 5 accounts)
  • 2 Klaviyo Ops (covers 8–10 accounts each)
  • 1 Email Copywriter (shared across all accounts)
  • 1 QA Reviewer (shared, runs pre-send checklist)

Scale up from there in 2-week increments as the book grows.

What it's not

If you're looking for a single "Klaviyo VA" for a few hours a week, we're the wrong fit. Our model is dedicated operators, integrated into your delivery team — not freelancers.

Designed to help retention agencies take on more retainers without adding senior headcount.

Two-minute brief. Vetted shortlist in 5 business days.

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