The client is never ghosted — even during a delivery sprint
StackCertified account managers run the recurring client rhythm so your strategists don't break flow to answer a 4pm email.
Starting at $2,400–$3,600/month. Ready in 7 days.
The Scorecard
- Weekly client cadence
Recurring status, agenda, and meeting notes — never a dropped week.
- Meeting prep + follow-upClaude
Pre-reads written, action items captured, decisions logged within 24 hours of every call.
- Scope + change management
Scope changes logged, quoted, and approved — no surprise credits.
- Escalation triage
Urgent client asks routed to the right delivery role with context, not dropped in a team channel.
- Retention + renewal ops
Contract renewal windows tracked with a proactive check-in calendar.
AI Stack They're Certified On
Sample KPIs
- Status reports sent on schedule (target 100%)
- Action-item close rate within 7 days (target ≥ 90%)
- Renewal check-ins 90/60/30 days out (100%)
- Client NPS on responsiveness (target ≥ 9/10)
Drafts agendas, meeting recaps, and status updates from notes. Summarises email threads for escalation.
Tone with clients, scope commitments, and all renewal conversations.
Sample SOP
- Monday agenda — weekly meeting agenda drafted, sent by noon Friday prior.
- Meeting — live notes taken, decisions captured.
- Same-day recap — recap + action items posted within 4 hours of call.
- Weekly status — Friday short status, always on the same day.
- Renewal windows — 90/60/30 calendar hits surface proactively.
Rule: no client should have to ask "where are we on...?"
Who this operator is for
Your strategists and developers are drowning because client comms are everyone's job, which means they're nobody's. A StackCertified Account Manager owns the client side so delivery can stay in flow.
What changes in the first 30 days
- Week 1 — shadow client comms on two pilot accounts.
- Week 2 — own status + recaps on both.
- Week 3 — own the weekly client sync agenda.
- Week 4 — strategists only join calls; they don't run them.
What they don't do
They don't set strategy or make delivery commitments without your sign-off. They coordinate.
Ready to add a Account Manager to your team?
Two-minute brief. We respond with a pre-vetted shortlist and next steps.