From a growing ticket backlog to same-week turnaround
A Shopify Plus agency's senior devs were drowning in small theme tickets. An AI-trained Shopify developer cleared the backlog and freed senior capacity.
Tickets shipped/week
Backlog cleared in
Senior review retained
Time to productive
The challenge
Senior developers were context-switching between Plus implementations and a backlog of small theme tickets and support bugs. The backlog kept growing, clients waited, and senior time was being spent on work well below their level.
What we did
Staff Stack placed an AI-trained Shopify Developer certified on theme work and AI-assisted code review (every PR runs an AI reviewer for Liquid and accessibility issues before human review). The operator owned the support/ticket queue under StackOps, with senior review still required on every PR.
Roles placed
Timeline: 3 months
“Our seniors stopped triaging theme bugs and got back to Plus builds. The backlog just… went away.”
— Technical Director, Shopify agency (anonymized)
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